REsimpli phone not ringing or showing missed calls? What to check after 6.0

A phone that does not ring costs deals, and it was one of the loudest complaints in the first week of REsimpli 6.0. REsimpli has not published a fix for it, so this page sticks to what REsimpli does document: the new app, how call flows route, and what to send support.

1. 1

   Install the new 6.0 app and sign in

   REsimpli says 6.0 is a completely new app, not an update. The old app stopped working on the morning of September 12.

2. 2

   Check how the call flow routes

   Number Forward rings your personal phone like a normal call. In-App Answering rings REsimpli in the browser or app, which must be open and signed in.

3. 3

   Check ring times and hours

   Each step of a call flow rings for the seconds you set, for example 40 before voicemail. Anything outside business hours follows the after-hours path.

4. 4

   Clear your browser cache and log in again

   REsimpli’s own fix for 6.0 loading problems, since cached data from the old version can cause them.

5. 5

   Escalate with evidence, in writing

   Send support the numbers, dates and times of calls that did not ring. For the launch-day downtime, ask for the Twilio call logs.

Is my call flow set to forward, or to ring in the app?

Every REsimpli number has a call flow, and it decides where a call goes. Number Forward sends the call to a personal phone like a regular call. In-App Answering rings REsimpli in the browser or the mobile app and shows the caller’s details, which means nothing rings if the app is closed or signed out. Flows can also ring several people at once or one after another, and route repeat callers to the person or role on the lead. REsimpli says call flows migrated to 6.0 intact, including forwarding to landlines and cell phones.

Do I need the new REsimpli mobile app?

Yes. REsimpli describes the 6.0 app as completely new rather than an update, and the old app stopped working on the morning of September 12. If you still have the old app installed, remove it, install the new one and sign in again. Some things remain web-only: REsimpli lists KPIs and dashboards as examples.

Why can’t I hang up, or open the lead from an incoming call?

Users reported both in the week after launch: calls that would not end, lag on the call screen, and an incoming-call pop-up that no longer opens the lead. REsimpli has not documented causes, so report them with times, and clear your browser cache first, which is REsimpli’s documented fix for loading problems after the upgrade.

When should calling move somewhere else?

If calling is the only thing that is broken for you, a dedicated dialer next to your CRM is a common answer, and some REsimpli users moved to one. If you are leaving REsimpli altogether, your numbers can come with you, but plan the port before you cancel: see porting phone numbers out of REsimpli.